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Romantic Hotels with Hot Tub in Room in Chicago

Comprehensive Guide: Real Reviews, Videos, and Expert Tips on Romantic Hotels

Welcome to our hand-picked list of hotels in Chicago with in-room Jacuzzi or hot tubs. If you’re searching for the perfect hotel for your next romantic getaway, you’ve landed on the #1 blog.

In this guide, we’ll walk you through the finest hotels boasting Jacuzzis or whirlpools, shedding light on their amenities, services, activities, and unique offerings—sometimes even featuring a video tour of the suite rooms to give you a better sense of what you’re about to book.

Each hotel on this list has been meticulously chosen based on guest reviews, feedback, and our own firsthand experiences and insights to provide you with accurate and valuable information, ensuring you make the best choice for your upcoming intimate evening.

If You Are in a Hurry

Here’s a quick list of the top hotels in Chicago with a whirlpool suite:

TOP PICK #1

The Champagne Lodge:
The Most Luxurious Suite with Hot Tub & Private Pool

TOP PICK #2

Best Western Plus Oakbrook Inn
The Best Value for Money

Our Top 3 Picks of Hotels with Hot Tub in Room in Chicago

How to make your romantic getaway unforgettable

Find the best free advice to level up your romantic getaway, discover hidden gems near you and get discounts for romantic hotels straight to your inbox.

By Cupid from Hotels With Hot Tub in Room . Club

The Champagne Lodge

The Champagne Lodge & Luxury Suites ranks among the best hotels we’ve had the pleasure of staying at. If your budget allows, you could opt for a suite with a private pool. However, we chose the hot tub suite, which is featured in our first photo.

The room boasts a king-size bed with a memory foam mattress. We found it incredibly comfortable, though it might take some getting used to if you’re new to memory foam. There’s also a walk-in shower, large enough for two people, which isn’t shown in the photos. And of course, there’s a Jacuzzi situated right next to the bed.

As for dining, we enjoyed Mexican food and cocktails at La Cabañita, which is just a 5-minute drive away. Alternatively, the area also offers the Chiba Japanese Restaurant with its impressive sushi and reasonable prices.

Your Complete Guide to The Champagne Lodge & Luxury Suites Here!

The Champagne Lodge Youtube Video:

Best Western Plus Oakbrook Inn

Located in Oak Brook with easy car access, we find the hotel that offers the best value for money for its suite rooms with a Jacuzzi.

Pay close attention when booking, as there are several rooms with bathtubs, but only one has a big tub for two as shown in the photo (the room with the spa bath).

What most customers appreciate is the excellent housekeeping service, ensuring that both the hot tub and the room itself are spotless – an important factor when booking this type of hotel. As for the bed, it’s not the most comfortable out there. I would give an average rating to both the mattress and the pillows.

To top it off, the booking comes with breakfast included. While there could be a bit more fruit variety, overall, it’s good enough to replenish your spent energy.

Recommended Hot Tub Suite: King Suite with Spa Bath

Baymont by Wyndham Joliet Rooms

Another affordable yet good option in Chicago for booking a room with a hot tub is the Baymont by Wyndham Joliet Motel. If this location works better for you, it’s a good idea to check out the Deluxe King Studio Suite, which comes with a hot tub and mirrors for a more daring night.

The pros: breakfast is included, the room is quite clean, and that’s a significant plus. Also, it must be said: the bed is of very high quality and it shows.

The cons: the breakfast doesn’t offer much variety beyond waffles and cereal. But, given that it’s included in the room price, we really can’t complain.

However, if you want to kick off your day on an even better note and don’t mind spending a few more dollars, head over to Louie’s Waffle House for breakfast. They serve not only sweets, but also omelets, toast, and bacon. Plus, it’s literally just 20 meters away from the hotel.

Recommended Room

List of Hotels with Jacuzzi spa® or Hot tubs in Chicago

VIBE INN Whirlpool Suites

Set in Lyons, a historic village near the center of Chicago, this adult-only motel features free private parking.

The rooms here are equipped a flat-screen TV and a private bathroom. Most of the guest rooms also boast a spa tub next to the bed.

It’s perfect for a cheap weekend getaway in the Chicago area!

Recommended room: King Suite with Spa Bath

Chicago Club Inn & Suite

Another hotel with Jacuzzi / hot tub we recommend for a unique night out is the Chicago Club Inn. Despite its average ratings, it offers pretty good value for money, particularly for the suite with a hot tub.

The hotel is located in Westmont, with ample and easy parking and an indoor-pool. The staff is quite friendly, which we believe is a plus when visiting this kind of hotel for a couple’s getaway.

The suite’s bed has a medium-soft mattress (we personally prefer firmer or memory foam mattresses) and the pillows are neither the best nor the worst. It’s something I’ll never understand – why don’t hotels invest in the best pillows on the market?

Lastly, and most importantly, there’s a large Jacuzzi next to the bed, equipped with adjustable LED lights. You can change the colors to add a more romantic touch.

Recommended Suite

Holiday Inn Express Chicago

The Holiday Inn Express Chicago is a well-located hotel that offers a King Suite with Spa Bath.

It’s quite affordable and recommended for a different kind of night out. However, for stays longer than one night or to celebrate a special occasion, we suggest one of the previous hotels, as the quality of this one is somewhat average and it’s not particularly romantic.

The bed is comfortable, but the bathroom could use some upgrades to achieve that ‘high-class’ feel. And finally, it appears that they may have already replaced the towels, as we’ve seen positive comments about them.

If you’re looking to cap off the night with a good Mexican dinner, there are several options in the area, but the standout is “Burrito Parrilla Mexicana”. Give their ‘Tacos al Pastor’ a try and let us know what you think!

Best Western Inn of St. Charles

This next hotel for couples in St Charles, nestled on the banks of Fox River, offers modern and pristine rooms that give off a cozy ambiance. 

They feature whirpool suites with a separate living and seating area, as well as a spa bath to complete your couple’s getaway experience.

The hotel also has a seasonal outdoor pool and offers a complimentary full hot breakfast every morning.

Recommended Suite

Villa D' Citta

Nestled in the heart of Lincoln Park’s shopping and dining district, this luxurious adult-only B&B features a garden and a terrace with a hot tub and a BBQ. In addition, bike rental is available on-site.

Each romantic room offers Italian-inspired décor, large windows with neighborhood views, and a flat-screen TV. 

Recommended Suite

Choose the Two-Bedroom Suite – ideal for 2 couples. The suite includes a large jetted tub in the bathroom, a terrace, and a fireplace.

Midway Inn & Suites

If you’re looking for a cheap motel with a hot tub in the room in Chicago, check this one out. It features free parking, a 24-hour front desk, and free continental breakfast.

All guestrooms come with a microwave, fridge, TV, and a private bathroom, and some king and queen suites also boast a jetted tub in the room.

Usually, the price is lower than $99 per night, and the rating is not bad at all, especially if you don’t need WiFi during your stay.

Hilton Chicago/Northbrook

This 3-star hotel is ideal for couples planning a weekend getaway near Northbrook, especially if they book the Executive King Room with Spa Bath or King Room with Jetted Tub – the former offers a bigger bath.

There’s also a romantic restaurant on site that offers award-winning cuisine, as well as room service, an indoor pool, and some wellness facilities, like sauna and hot tub.

Country Inn & Suites by Radisson

Let’s move on to this next hotel in Schaumburg, a northwestern suburb of Chicago, that features rooms with amenities you’ll surely enjoy on your next couple’s vacation.

An indoor pool and a hot tub on-site are also available and serve daily continental breakfast.

Harvey House Bed & Breakfast

This Oak Park B&B features free on-site parking and a common area with a fireplace.

Every unique suite offers a flat-screen cable TV, a refrigerator, and a private bathroom

Also, the Chicago city center is a short drive from this adult-only property. A great choice if your looking for a romantic place with a private hot tub!

Recommended Room:

Most rooms feature a fireplace or a whirlpool tub, but  we recommend the spacious King Suite with Spa Bath, AKA the Jimmy Stewart Suite.

Holiday Inn Hotel & Suites Chicago-Carol

This affordable hotel that features an on-site restaurant as well as modern amenities.

Each room includes a coffee maker and a mini-refrigerator. And for couples looking for a place with a romantic ambiance, this hotel offers a spacious suite with a hot tub and a seating area called the King Suite with Spa Bath. 

Holiday Inn Hotel & Suites also includes a state-of-the-art fitness center, an indoor pool, and room service, in case you don’t want to leave your room during your night away.

Super 8 by Wyndham Chicago

If you are looking for a cozy, yet cheap place to stay on your next couple’s getaway to the Chicago area, check out this Super 8 hotel in Elk Grove Village that offers amenities like a year-round indoor pool, a fitness center, and a free airport shuttle.

Each guest room includes a cable TV, a coffee machine, and a hairdryer.

Not only that, but they also offer a King Suite with Hot Tub, which includes a seating area, a 2-person spa bath, and a private bathroom, so you can completely relax on your romantic vacation!

Holiday Inn Express Hotel & Suites Chicago

Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire has an indoor heated pool so you can take a dip at any time of the day. They also have a private whirlpool tub and a 24-hour fitness center so you can work out even when on vacation.

Each guest room offers a flat-screen TV with premium channels and coffee-making facilities.

And for couples on a romantic date or night away, this affordable hotel features a King Suite with Whirlpool set by the bed.

Hampton Inn & Suites Chicago North Shore

Nestled just north of central Chicago, next to Harms Woods in peaceful Skokie, this inn features friendly service, fitness room, free parking, and free hot breakfast buffet.

All rooms offer microwaves and refrigerators. Select units also come with a seating area, a kitchenette, and a whirlpool tub for two.

Illinois Holocaust Museum is just a short walk away, while Downtown Chicago attractions are a short drive away.

The Peninsula Chicago Hotel

Nestled in the heart of Chicago, this pet-friendly hotel features an Asian-inspired spa, a bar, 2 restaurants, a terrace, an indoor pool, and a gym

All rooms are spacious and offer luxury amenities and city views. Select units, like the Executive Suite, include a romantic soaking tub with a view.

The historic Water Tower Place is right across the street, and the Navy Pier is just a short walk away.

Motel 6 Bridgeview

If you are looking for a cheap motel with hot tubs in rooms near Chicago, you have to check this one out.

Decent reviews, good features, and great prices. It’s pet-friendly and offers free parking and a 24-hour front desk.

This accommodation is perfect if you want to spend a night with a private hot tub. Then, choose the Queen Suite with Spa Bath.

Things to Consider: It’s a motel best suited for couples or passing travelers. Not for fancy stays, but perfect for enjoying the spa bath and quality time together at a great value.

New Relax Inn Bridgeview

If you’re searching for a motel with an in-room hot tub and a romantic touch that doesn’t feel low class, I think you’ll like this one, especially their suite room with a heart-shaped spa bath.

Plus, it’s clean and the circle bed is quite a bit better than you’d expect (Bonus points!)

Located just a 20-minute drive from downtown Chicago, it’s reasonably priced and highly recommended for a unique night out. And if you’re into photos, slip into your bikini and snap a picture in their red hot tub.

Take note that the motel doesn’t offer breakfast, but we can recommend a nearby spot that serves a great variety: Krave Restaurant. They offer everything from waffles and sweets to eggs, sausages, and bacon.

Viceroy Chicago

The historic Viceroy Chicago is a 5-star hotel in the very heart of Chicago.

It offers a rooftop bar and lounge with panoramic city views and a seasonal rooftop pool. Other facilities include a state-of-the-art fitness center and 2 on-site restaurants, as well as room service.

We recommend the Junior Suite with Terrace. It features a private terrace, a large bathroom with upscale bath products, as well as a deep soaking tub with city views.

Quick Overview

📅 How many days:
1-2 days
🛎️ Top hotel with hot tub suites:
💌 Best hotel for couples:
🏊 Top luxury suite:
✅ Top Value for money :

More Hotels with Hot Tubs In and Near Chicago

Tips and Suggestions to Enjoy Your Room with a Hot Tub

How to make the night more romantic without spending extra money

Having stayed in dozens of hot tub rooms, my advice would be to bring along LED candles to create a cozy ambiance around the Jacuzzi. You might also consider packing an HDMI cable to connect your laptop to the TV, allowing you to watch your favorite shows/movies. I assure you, after a relaxing bath, lying back and watching a movie or series is a magical experience.

Another tip from my personal experience is to make the most of the hotel. That means don’t arrive late. This gives you time to take a bath, get dressed, go out for dinner, and after dinner, take another bath before heading to bed!

Do hot tub rooms come with special bubble-making shampoo?

No, most come with basic toiletries. Whenever I want to make the night a bit more special or want to take cooler photos, I bring along a small bottle of shampoo that I know creates lots of bubbles in the water.

How to Create Lasting Memories from Your Getaway

Drawing together is a delightful activity when traveling with a partner. Here’s a fun game to try: One person sketches something of their choice for 60 seconds, keeping it a secret from the other. Afterward, the sketch is handed to the other person, who continues it for another 60 seconds.

After five rounds, take a moment to review and discuss the combined artwork. Often, you’ll find yourselves adding humorous elements or recalling romantic memories that perhaps one of you had forgotten. Preserve these collaborative drawings in an album.

This way, your memories won’t be limited to just hotel stays or photos – you’ll have something uniquely crafted by the two of you.

FAQ

  • How do I know if my hotel room has a Jacuzzi tub or hot tub?

    When you go to book the room, you'll be able to see its photos. Make sure the pictures show the whirlpool tub. Additionally, the room name is usually "double room with jetted tub," "double room with spa bath," "double room with Jacuzzi," or something similar.

  • What's the difference between a room with a spa bath and a room with a hot tub?

    The difference between a room with a spa bath and a room with a hot tub is the size of the tub. Typically, a spa bath is smaller, located near the bed, and designed for two people, while a hot tub is usually square, accommodating up to four people, and found in luxury suites or cabins.

Verified Reviews for Chicago Hotels with Jacuzzi and Hot Tub in room

The Champagne Lodge
3.9
Based on 1302 reviews
powered by Google
Antonio SotoAntonio Soto
21:53 22 Jul 24
I had a very enjoyable experience and did not encounter any issues or have any complaints. The accommodations were satisfactory and the cleanliness was impeccable.
Casha WilliamsCasha Williams
20:21 22 Jul 24
Haracio MonroeHaracio Monroe
10:46 16 Jul 24
Great service Great place for an intimate getaway 👍
Kendra CombsKendra Combs
02:07 15 Jul 24
Don't stay here! When we arrived the bedding was dirty and when housekeeping came in to change them the mattress looked like someone was killed on it! We checked out and drove the 3 hours home.The door had no added security so didn't feel very safe either.We took pics and showed the manager which only refunded the early check in fee of $70We were on a wedding anniversary trip!
Clarence WalkerClarence Walker
20:30 14 Jul 24
some furniture needs to be updated. couch, lamp, table
Matt KramerMatt Kramer
06:51 13 Jul 24
My fiance and I decided to do a 3 night stay. Overall, it was AMAZING for the price. The reason I don’t give it 5 stars is the rooms could A. Use some remodeling and update some stuff and B. Have more to do besides stay in the room all day. I didn’t like that they don’t have any public amenities like breakfast, a pool, or anything like that. Theres only coffee and an ice machine. Also the alcohol and drinks are pretty expensive and was shocked they didn’t have any snacks. As far as our room goes, we checked for bed bugs and didn’t find any, everything appeared to be clean so I’m pretty shocked at reading some of the low star reviews. My complaints would be there were spiders in the room every night, 2 of the water jets in the tub were loose and kept falling off and the shower smelled like mold slightly. But I thought the room was super romantic and cozy and I would 100% stay again if we come back to the area. By the way, the shower was maybe the BEST shower I’ve ever taken in my life and my fiancé would say the same. The tub also is a lot bigger in person then photos. I’m 6’4 and could fit in there with my fiance just fine. The service members at the desk were also very nice and were responsive and polite every time I interacted with them. I have a LOT more good things to say than complaints. Most of my complaints are just things that most people would like to get out of a hotel stay. Hoping they do update some stuff though. Again, the stay was amazing and I recommend this hotel to anyone looking for a romantic getaway in a quiet neighborhood but also just 20 minutes outside of downtown Chicago
Jason CarpenterJason Carpenter
18:21 11 Jul 24
Great View! We found everything is fine! Thanks
Nicole HarrisNicole Harris
20:50 09 Jul 24
I took my boyfriend for his bday as a surprise. He loved it. It was peaceful & relaxing. The staff was excellent. The rooms were great very clean place and it's around a bunch of restaurants and stores but off in the cut that's so private and quite. I would go back and I recommend to go for a nice mental getaway.
Andy XheliAndy Xheli
22:28 08 Jul 24
My wife and I stayed here “The Executive Suite” for one night to celebrate my birthday, but unfortunately, we cannot recommend this place based on our experience. My wife had ordered a decoration package to surprise me, but the hotel called me to confirm everything, which spoiled the surprise. Despite paying over $200, we received very cheap champagne that was even worse than Korbel. Additionally, she requested a cake which seemed like it came from a dollar store. When my wife informed the front desk about how they ruined the surprise, all they offered was an apology.Furthermore, the room was not up to standard — it was dirty with dust all over the walls and a bathroom floor that was in need of cleaning. Considering the price we paid, we definitely do not recommend this place.
karla smithkarla smith
18:23 08 Jul 24
Booked a room for my anniversary the experience was horrible and unprofessional from the booking call upon my arrival. The man at the front desk was rude . They charge me a $125 deposit as most hotels do but that was not the problem I never got my deposit back the manager claim we smoked in the room how can you smoke in the room where they have smoke detectives does not make sense they are SCAMMING PEOPLE NOT GIVEN THEM A DEPOSIT BACK SAYING THEY SMOKE THIS WAS ALREADY PLANNED WHEN I CHECKED IN THE MAN AT THE FRONT DESK WAS INSISTING THAT A PAY CASH AT FIRST WHEN I CLEARLY SAID I HAVE CARD RED FLAG. DO NOT BOOK WITH THIS PLACE
There were alot of things in the suite were broken. (Light switches, outlets, some shower heads). Doors inside the room were oddly dirty from the middle of the door down. Other guest were blasting trap music just driving around smoking weed at 1am. Got a jacuzzi suite room, and then was told at the counter, "oh we upgraded your room to a jacuzzi suite room" and i was just like, "oh that's awesome!" Like i didnt know what I paid for...pretty over priced for what I got. Awkward location with not much near by for eating options or shopping, or even a gas station. Paid 350 for the suite on top of the 100 deposit and the following day (a sunday), the same room was 148...Otherwise, staff were really friendly and polite.
Whois Jim™Whois Jim™
14:49 05 Jul 24
Very clean establishment, quiet secluded location. Staff is friendly & accomadating!
Pam Greer (ThaLow4Sho)Pam Greer (ThaLow4Sho)
10:51 05 Jul 24
This an one star motel. All the amenities are out of date. We were celebrating our anniversary and called and asked about steam show. The lady said if court it has a steam shower , but when we got to the room that was not. We quickly went back to the office to inquire why? She said she would reach out to the owner to get this resolved, that never happened.This situation could have been easier avoided if the lady would have started with the truth about our room amenities, and taking us seriously. I WILL NEVER RETURN OR RECOMMEND THIS PLACE! Motel 6 has better rooms! This place is not worth the over $500 we paid for the night! Find a othe place to stay, don’t stay here unless you still have 💿 or 📼… Smh with all that money they charge.
Heather O'BrienHeather O'Brien
20:05 01 Jul 24
I would recommend exploring other lodging options as the room may not meet expectations due to its outdated appearance and significant need for thorough cleaning. Despite being advertised with amenities such as a king size bed, jacuzzi, fireplace, and 50-inch TV, the room appeared to be in a state of disrepair reminiscent of the 1980s. The steam feature in the shower no longer functions. The overall condition of the room was worn down and unsanitary, with hair on the floor and remnants of rose petals from a previous guest found within the bedding and under the mini fridge. The jacuzzi was not used as we did not feel comfortable without first cleaning it, and we were surprised to find ice provided in Ziplock bags, which was unexpected for a hotel setting. As a healthcare professional, I was particularly concerned about the cleanliness of the room and the condition of the linens, towels, and bedding. In fact, I found it necessary to purchase a pillow and blanket from a local store for my own comfort. I believe that other guests, especially couples seeking a special experience, may be disappointed by the current state of the accommodations.
D LaflareD Laflare
01:00 01 Jul 24
Its a decent little spot.
Brian JonesBrian Jones
07:23 28 Jun 24
Room wasn’t the cleanest, was decent enough. When it was time to shower, my lady took the latch off the door and it fell on her, but she wasn’t hurt. They said we broke the door and we. didn’t. Then they kept my 100 dollar security deposit. After admitting that happened many times to other ppl. Even promised they wouldn’t take my 100 dollar deposit.But was still charged to my credit card. My credit card company said they couldn’t do anything about it. It’s all good, hope then enjoy robbing us. It will be my last time ever going to that place again. Lady at the customer service desk wasn’t pleasant either. I was calmly explaining my feelings and she threatened to call the police on me. I wasn’t even aggressive or anything. I wouldn’t waste my time there, if I was you. Go somewhere else.
Carl PetersonCarl Peterson
13:33 25 Jun 24
I couldn't believe how beautiful this place was. What was even more amazing was that it was only 20 minutes from the city. Talk about a getaway! You guys nailed it!
Tyrell WattsTyrell Watts
23:07 24 Jun 24
Mwango BwalyaMwango Bwalya
22:50 24 Jun 24
Tina MarieTina Marie
05:10 22 Jun 24
Was not pleased at all. There were dark spots all over the pillowcases, we did find a weird looking bug in our bed. The chair & the couch had stains that were not cleaned up. They told us if we needed room service to make sure we called them before 10am. We did just that. We called around 8:45 that morning, they said they would have some sent to our room. When we got back to our room, no towels. My husband called the front desk & they told him he would have to come get them. The remote didn't work for our TV, they instructed him to go pick up batteries at the front desk. What's the point of room service if we have to keep leaving the room. The towels look like they took their own towels from home to stock.
A DA D
18:03 15 Jun 24
No idea how this place has even 1 good review. Place is absolutely filthy, disgusting, and outdated. If you choose to stay here don't be shocked and make sure you read all the reviews. Go to the bbb website and see all the true reviews and complaints this place has had. The owner is a liar and will spread false information about you if you complain about this nasty place. Beware!
Alexa RKAlexa RK
15:27 15 Jun 24
This place is absolutely AMAZING!! 👏🏻 10/10 would recommend!! The place was easy to find, even though it was tucked away, but I loved the space away from the busy streets. Checking in was so fast and very accommodating. They even had a map, so our room would be easy to find. It was a perfectly quiet room because they were condo units. Service was perfect because not only were they very nice, but when we needed something, we called and got what we needed right away. The room was SO clean by far the cleanest hotel I've ever been to! The water was so clean that the steam shower smelled great! The breakfast was subpar because it was just bagged pastries, but for the value of the amenities in the room, I didn't even care about the breakfast. The only other thing to note that was subpar was the robes were $100 a piece, and they had none we could use or buy because they were out. But it's still a great experience! I will definitely be coming back!
Kat LiKat Li
05:17 07 Jun 24
I came here with my husband for our anniversary. It was a surprise, and it was a terrible experience… The room smell, weird, and the sheets had some kind of stain…The mattresses was not very comfortable, and there was some type of material underneath the cloth so when I looked, I realized there is a plastic bag wrapped around the mattress, which made it very uncomfortable. When I explained to the front desk, we needed a different sheets because of the stains, I got attitude.
Tyisha WilliamsTyisha Williams
16:11 01 Jun 24
Nice, quick romantic getaway. The furniture could use some updates. The guest services agents are always nice. The showers are divine!!!!
Tiana WilsonTiana Wilson
02:06 31 May 24
So I took my husband for his birthday Jan 23rd one night stay room was cool had no problems I’m a smoker but you can’t smoke in the room but that’s most of the places so we was cool it want that cold so we just smoked outside the room like the lady told us too now it’s his birthday so he drank and had a good time woke up the next morning cleaning up before check out turned a pillow over and it was stained I mean bad looked like blood and mold so I took pictures and went to check out I showed the lady at the front desk she I instantly gave me straight attitude didn’t care to really look at the pictures so we had to pay $100 deposit I asked for a receipt she said she couldn’t give me one because I booked with a third part I said no I booked the room with them but I paid my deposit directly to you she then said the money would go back on my account so I didn’t want to argue so I just left now today is Feb 3rd I called 3 days ago was told wait a few more days and I will receive it just called tonight and was told we smoked in the room and it was damages to the sheets now they have cameras outside and as bad as we wanted to smoke in the room we stood outside the room and smoked one of the workers came out the employee door to take a smoke break and she saw us outside smoking and I’m pretty sure she smelled the smoke as well now I’m waiting to here back from them because I told him that is a lie and I have pictures of the nasty pillowcase and I want my deposit back!!! Don’t stay her and the front desk lady wears glasses and has long blond hair oh yeah and the fireplace didn’t work either and I didn’t say anything about that!!! the hottub was dirty I called the front desk and they brought me some wipes to clean it didn’t trip about that but what you not gonna do is lie on me !!!!
ROSEY JENKINSROSEY JENKINS
20:02 27 May 24
Jean NJean N
16:11 27 May 24
No hot water in showerRainfall shower head & Fireplace amenities disabled but still listed on websiteWater has funky smellJets lacking pressureNo coffee maker anymore, or dvd player :(We have come here for years but its not the relaxing romantic experience we have had in the past.
DJ M3T4LDJ M3T4L
19:09 26 May 24
Great spot! We got upgraded to a bigger tub upon arrival. The steam room is phenomenal, had one of the best showers ever in a hotel room. Room was very clean, staff was very welcoming and helpful. We had issues with our key card twice (most likely due to going through metal detectors) and they were quick to remedy the situation. Highly recommended for a couples trip and we will hopefully be coming back again.
MaricelaMaricela
01:44 24 May 24
2024,they have no robs and they have steam rooms that don't work stating it's not part of the package when in 2019 all the rooms gad the steam room included with the packages. Watch out for the false advertisement 😮‍💨🤷🏽‍♀️
Joyce HernandezJoyce Hernandez
13:54 23 May 24
Steam shower didn't work, everything needs a little upgrade. Packaged muffins are the only thing for breakfast 😡
Ryan DRyan D
02:30 21 May 24
I'm shocked to see so many decent reviews on here. This place is disgusting. Mold, filthy air filters, room is dirty and outdated but that's not the worst part. As soon as I checked in I saw the room and went to the front desk to tell them it wasn't for me. Front desk staff was nice and they checked the room and saw I didn't disturb anything. They said no problem and to call in the morning for I refund. At first the owner said he was going to give a partial refund. I said that it wasnt fair and I would go to dispute the charges. After I left a bad review with the bbb the owner made up tons of lies saying I was violent and spit on the employees. It never happened, im not a mean or violent person, and if you don't believe me go and check the bbb and all 12 complaints he said the people all did the same thing. He made up that he had video of it and called the cops and made a report. There is no video and there is no police report. He is trying to drag everyone that puts his gross hotel down. Please go read the true reviews on yelp and the bbb. The ones on his site are all old and so are all the pictures. Just spend the extra money and go enjoy a nice time at the syberis! I'm out over $480 for a place that I never stayed. He also charged $100 for incidentals that were never used. Just do your own research because I don't want others to be disappointed and out of money like a lot of us are! And also have tons of false allegations put against you! I'm still trying to get my money back and might not and had to spend another $400 to get a different hotel the same day. I have included just a few of the pictures.
Christopher TravisChristopher Travis
17:14 11 May 24
Sharavia GraySharavia Gray
04:25 10 May 24
I love my room it was nice and comfy and very clean
LaDonna EllisLaDonna Ellis
00:46 06 May 24
The staff was extremely nice. They made me feel right at home when I walked through the door.The room was clean, warm and the setup was excellent!! I was impressed by the steam room and bidet. I will definitely be coming back!!!
Andrew StipeAndrew Stipe
05:25 30 Apr 24
Eliceke MohamedEliceke Mohamed
13:50 26 Apr 24
Christa LeeChrista Lee
14:17 18 Apr 24
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Jeff FowlerJeff Fowler
15:31 16 Apr 24
Ivan ParayaoIvan Parayao
01:08 08 Apr 24
Angelica BurkeAngelica Burke
15:52 01 Apr 24
Recently booked a room for my wife and I, and the room was infested with ants. Management informed me there was nothing they can do about it, which resulted into me checking out hours 6 hours after my check in. Do not recommend
Matthew MMatthew M
18:55 31 Mar 24
Very professional and we always enjoy our times here. Not skeevy at all, they do a great job at avoiding.... You know.... Potential guest malarkey
Dakota RinconDakota Rincon
00:47 20 Mar 24
Reserved my lady and I a room for our 5 year anniversary and it was nothing short of exceptional. The room was clean and everything worked as advertised. The people were nice and the overall experience was great. Definitely will be coming back again.
Dan LeopoldDan Leopold
16:27 18 Mar 24
Been here many times, always reasonable and accommodating.
Kiara WilliamsKiara Williams
15:31 18 Mar 24
Very nasty room not worth price I was racially profiled and treated with the upmost disrespect. Very poor service will never attend again!!
Cameron OwensCameron Owens
08:53 18 Mar 24
Aaliyah CoeAaliyah Coe
20:37 16 Mar 24
This hotel is TERRIBLE, they have the worst customer service. The manager was rude, nasty attitude and didn’t know how to speak to customers. I would give them a 0 rate if I could .
Lihi BlauvisseLihi Blauvisse
00:46 13 Mar 24
Great placeMe and my husband had a great timeWe will defend be back!!
Janina TJanina T
21:31 11 Mar 24
Neail GoodloeNeail Goodloe
01:00 08 Mar 24
We loved it. The most relaxing, romantic getaway we've ever had. The jacuzzi was big enough for me (6'2 1/2") and my wife w/plenty of room left over. The bed was extremely comfortable, and the shower/steam room was very relaxing.
Chris DixonChris Dixon
18:28 02 Mar 24
chris allenchris allen
14:41 02 Mar 24
Great experience, will definitely be coming back!
Osbaldo JuareZOsbaldo JuareZ
16:17 01 Mar 24
Room was clean, friendly staff,a little hard to find, you can hear music and water running from the other room, which made it hard to sleep, other than that it was okay
Stacey HermansenStacey Hermansen
13:52 01 Mar 24
Outskirts of a nice quiet neighborhood, very nice clean luxury suite.
Kayleen MariahKayleen Mariah
16:22 29 Feb 24
Me & my boyfriend stayed here for my birthday and we checked in great the room was nice but the 2nd night we were there we seen some ants in the pool suite by the pool. We called the front desk & asked if someone to come and when the maintenance got there they told us aunts only come out when there’s food by the pool… we never ate by the pool. Not one time, who eats and swims at the same time? Basically implying it was our fault they had aunts by the pool. We told them we have never ate by the pool so that makes no sense and the guy continued to insist that’s the only reason aunts come out.
Leon BusboomLeon Busboom
18:20 26 Feb 24
Disappointing. Not handicapped available. Should have handicapped bars in jacuzz and in the bathroom. No ramps for handicapped walker. You may face a lawsuit because of the lack of handicapped amenities No directions on how to use steam shower. No fresh sheets 2nd day. Not as elegant as I expected.
Davida Garcia-BengtsonDavida Garcia-Bengtson
03:02 26 Feb 24
Perfect quick getaway for couples! Nothing too fancy, but has everything you need.
Skettles Are WackSkettles Are Wack
05:26 25 Feb 24
Wonderful atmosphere and we had a great time
Kyrah GazleyKyrah Gazley
18:40 24 Feb 24
This was the best experience, I surprised my SO for her birthday. I loved the room, the staff was extremely nice and friendly. I definitely will be back!
Victor RaikarVictor Raikar
18:26 22 Feb 24
The rooms here are really great with the whirlpool and the steam shower.What I found to be lacking was the service and rudeness of some of the front desk employees. This staff was not the most considerate about accommodating my physical disability, which left a bad taste at the end of an otherwise nice stay.All in all, I'm not sure that I would stay here again despite my enjoyment of the rooms
sarit applesarit apple
14:25 20 Feb 24
I had a good time
Nick SarronNick Sarron
11:28 20 Feb 24
Amazing hotel, in an excellent location. The service was courteous and personal.I really, really liked it - I will definitely come back
Alissa AhlemeyerAlissa Ahlemeyer
18:08 18 Feb 24
The bed was not comfortable and and the shower was way too hot when I try lower the temperature
Shahar AmraniShahar Amrani
07:57 16 Feb 24
My wife was so happy about the fact that I took her to the lodge. She enjoyed the room and it connected us and made us talk, and we have a quality time together. I enjoyed any moment of the large with her. The room are designed perfectly for a couples and will sure come back.
Katina HarrisKatina Harris
05:01 16 Feb 24
I guess a good night sleep isn’t important because the bed and pillows are most uncomfortable. A lot needs to be updated as a whole.
מעיין קורןמעיין קורן
18:26 15 Feb 24
I like it for the natural air and nature there. My room was awesome and worth every penny. I will do. I will tell my friends from work to come there to pay because it’s worth every dollar in this amazing place to go when you need to focus on yourself.
Neail GoodloeNeail Goodloe
20:25 12 Feb 24
Tashieda DavisTashieda Davis
04:49 12 Feb 24
My boyfriend surprised me by taking me here recently and although I appreciate him for doing so the stay was less than pleasing. He went ahead before me to set up so when I got there he had the room decorated really nice but once I hit the lights, the issues started. The mini fridge didn’t work and leaked all over the floor, the thermostat was not working so it was 66 degrees, nothing a battery replacement couldn’t fix after calling the front desk. The shower floor was disgusting to the point I stood on a towel to shower. Last but not least at 4 am we were awakened by my boyfriend getting bitten by a bed bug. That was it, the last straw. We complained to the front desk, showed proof, received a full refund, and immediately left. Long story short we will not be returning.
Rogelio VillarrealRogelio Villarreal
18:36 09 Feb 24
Steam shower was deactivated only the shower head work . No radio , tv barely works I don’t think I be back .
Gintaute RuzginieneGintaute Ruzginiene
23:08 08 Feb 24
ZEVET APOLLOZEVET APOLLO
18:36 07 Feb 24
We celebrated my birthday and they did such a great job decorating my suite! Their staff and service are great. We recommend this place!
Rob AllenRob Allen
20:05 06 Feb 24
Room was nice, the rain shower was broken in our room, so that kinda sucked
roy harelroy harel
15:52 06 Feb 24
We come here once a month and we already know the stuff. They have made it feel like second home for us
גילעד מהדבגילעד מהדב
09:02 06 Feb 24
You can really tell that they care about their guests. Came to celebrate my wife’s birthday and our room was beautifully decorated. If my wife was happy, than, it was worth it!
שרון פלגשרון פלג
08:56 06 Feb 24
My wife didn’t want to leave after the first night. We extended our stay an extra night. so relaxing, and so worth it.
Ella LuiseElla Luise
08:53 06 Feb 24
We come here every summer when visiting our parents. We even request to stay at the same room number each time. We love it!
Butterfly 5178Butterfly 5178
01:32 01 Feb 24
The staff is very friendly and professional. We stayed for two nights but the second one we changed rooms and it was hair on the jacuzzi and tape on the wall near the bed from the previous party. But overall, we definitely enjoyed ourselves and will be coming back. The bed in the pool suite is very very comfortable 👌🏾
Ms. Sassy OneMs. Sassy One
00:37 01 Feb 24
The room with the pool: decor (cheap and out dated), linen (bed and bath) need to be replaced, floors ( trip hazard), mats (ragged), furniture (peeling and hard/ not comfortable), and lights over bed half worked. I like the CL, but it really needs to be updated and some love poured into it. The lights on the shelves near the pool did not work, based on the picture online.We stayed from Tuesday-Friday: I asked for a fresh set of sheets because I broke out in hives the first night the lady at the front desk did not want to have them change the sheets and asked me why didn’t I let them know before hand that I had sensitive skin. I didn’t know I needed to do that prior to arriving. Whenever I travel I always ask for a fresh set and it’s never a problem with other places. I think they are a little over priced. Thank you for the continental breakfast and coffee. They decorated the room nicely, but scared to ask my husband the price for it.
Teresa BurgerTeresa Burger
16:20 31 Jan 24
We had a amazing experience here. The room was so cozy. The people at the front desk were very friendly n polite. Told us if we had any issues or questions just call n ask. We had no issues room was clean, hot tub was amazing, the steam room was so nice , my husband really loved it, bed was comfy n romantic. I highly recommend this place it offers alcohol to purchase 21 over but we don't drink. Thank you for your hospitality......we will be back .Mike & Teresa Burger .Ps. You can't beat the prices . Very affordable.
Sylvia BernalSylvia Bernal
19:10 29 Jan 24
Mouj SahebMouj Saheb
16:11 28 Jan 24
Yeman’s SpecialYeman’s Special
02:16 23 Jan 24
Dria BDria B
21:27 15 Jan 24
The jetted tubs are not powerful. Weak JETS. BE AWARE! ROOMS ARE TO EXPENSIVE FOR THE TUB JETS TO BE WEAK. The vents that evaporate the condensation in the main area where the jacuzzi is located dosent work staff told us to use the bathroom switch to evaporate the area.
CBD Oil Right NowCBD Oil Right Now
13:35 14 Jan 24
So far, so good. Fabulous getaway for my husband and I . The room is intimate and just amazing, clean, and perfect. Pillows are flat and hard, but maybe they will upgrade them, lol. I normally bring my own and never need it, this time I didn't bring mine, and needed it! But over all I'm very pleased with the room.
Francesca HarrisFrancesca Harris
18:59 07 Jan 24
Budget Sybaris for the same price. Fireplace barely works. Furniture has all been through the ringer and looks 20 years old. Pool is small, pool area is small. Also who still has alarm clocks that hold mp3 players but no usb's. Decor is low rent chalet style. Body wash and hair products remind me of cheap hostels. Lighting sucks, steam room has broken nozzle, eucalyptus for steam room doesn't work. Sprinkler head right by the fireplace is broken. Lamp shades are dirty and lamps are leaning. Breakfast was package snacks. Had an issue with the fireplace and the TV not working. GO TO THE SYBARIS! Only good thing about this place is that it is close to Chicago.
Anthony SimingtonAnthony Simington
14:33 07 Jan 24
At first glance room was very out of date but clean, upon further inspection it was not. Had a faint smell of smoke that got worse the longer we stayed in the room. Shower heads were rusty and mildewed. Jacuzzi handles were switched so cold was hot and hot was cold. Also one of the jets didn’t work. The drain for the jacuzzi had a dirty black film on it as well. Towels were all mismatched and very old. Fireplace didn’t work. Mirror behind bed was cracked and was glued as a repair. Now the bed…. It’s wrapped in plastic so it sounds like you’re sleeping in a shopping bag all night. Worst pillows I’ve ever slept on, small flat and no support. No comforter, just a thick sheet to cover up with. Bed was hard and uncomfortable. USB for charging was damaged and unusable. No coffee maker in room so you have to go up front if you want a quick cup of joe. We didn’t hear any other guest so that’s a plus. The staff was friendly and explained everything in detail. Overall not worth the money. We won’t be returning here. Waste of an anniversary trip but lesson learned.
Austin VespiAustin Vespi
14:56 05 Jan 24
DEFINITELY NOTHING LUXURIOUS. Room was dirty, dusty, and there was mold everywhere. Everything was patched together and things were falling apart. Unfortunate waste of money.
Charis LaraCharis Lara
22:35 04 Jan 24
Spent 2 nights in the Executive suite. Huge shower and tub, super quiet area, great place to relax.
Sharon SallisSharon Sallis
04:26 03 Jan 24
Not at all what it used to be advertised as.Beds old, worn out and uncomfortable.Dilapidated is a good way to describe it.Decor is old, dark and funky looking!!You may head up there in a romantic mood but it will quickly turn.They need to shut down for 5yrs and do a total gut job and renovation.
una mckeonuna mckeon
23:52 01 Jan 24
Mateo SMateo S
18:20 31 Dec 23
I’d highly recommend looking elsewhere where you can actually enjoy the stay without worrying about reckless neighbors. We woke up numerous times to the next door guests screaming, slamming doors and playing music up until 5 am. We informed the hotel that we had video footage of the other guests puking in front our room and car, as well as leaning against our car while acting erratically. We ultimately decided that ourselves and our property was not safe and left at 5 am. We contacted management to be told that they keep video surveillance of the premises at all times to manage the property and said we should’ve called them prior to vacating the premises. If they had cameras and staff on site, why did they not see the influx of rowdy guests around the corner? It is not fair to put the blame on other guests when their physical property was already being messed with. Will not stay here again as the hotel refuses to accept accountability
Tamika JonesTamika Jones
16:50 31 Dec 23
Front Desk was amazing room service was great I will definitely be back
Matt RMatt R
02:01 31 Dec 23
As others have said the rooms leave much to be desired. For the price I was hoping for at least a clean room but upon the bed bug inspection it was apparent that their cleaning regiment mostly includes places they think people will look. Though there were no bedbugs there were fake rose petals under the mattress as well as other dust and dirt. The blankets underneathwere CLEARLY dirty which you can see in the pictures below. The blankets were also cheap and thin and the pillows checked the same box. The Jacuzzi tub was alright (though with the lack of cleanliness elsewhere I was worried about the sanitation of it) and the steam shower was ok (not worth the price). The light switches were conveniently positioned at the head of the bed but it looks like they've never been cleaned before. There was dirt, crumbs and dust all down in the bottom of the switches inset housing as well as one of the switches missing the dimmer knob altogether (pictured below). The floor was damaged at one of the joints and when I stepped on it I was thankful I wore shoes or sandals all throughout our stay. It was sharp and very apparently damaged so I'm not sure why management hasn't fixed that. The grates for the HVAC were dusty and dirty. We stayed in room 119, so if you do watch your step! The mini fridge cooling unit was also completely iced over and not very efficient at cooling our leftovers that were stored in it.Overall it's an overpriced motel with paper thin walls that allow nearby traffic to be heard. The only upside is the Jacuzzi in room and it wasn't enough to have made the stay worth it.
kayla snyderkayla snyder
01:18 26 Dec 23
We have been coming here at least twice a year usually on Christmas for the last 7 years always have a great time and the rooms are always very clean! Bars and food are near by as well as a billiards. Prefect for a date night!
Lianis RodriguezLianis Rodriguez
23:37 25 Dec 23
Kaiden BrayKaiden Bray
10:32 23 Dec 23
The staff was awesome and the room was really clean. The pool was the perfect temperature for how cold IL winters are and it was just a really nice night get away. You could not even hear the roads and the neighborhood around it is really quite.
michael Walkermichael Walker
15:36 22 Dec 23
Loved it
Ron ShimonyRon Shimony
15:09 21 Dec 23
Great place to relax.
Adam LordAdam Lord
23:31 18 Dec 23
Near Chicago. Bedrooms were fun. The jacuzzi tub and steam shower were nice. However, the bed left much to be desired (thin blankets, and cheap pillows.) We stayed in the basic queen room. It felt just like a motel room just with a jacuzzi tub and steam shower. You can hear traffic on the interstate nearby through the walls.
Bar ShimonyBar Shimony
17:43 18 Dec 23
The best place ever!!!
Tapanga MorganTapanga Morgan
14:29 18 Dec 23
Me and my fiancé visited on our three year anniversary. We read up on some of the reviews and were kinda nervous. However as soon as we arrived we were greeted by friendly staff and the room was clean ! The steam shower didn’t work and the cold water for the tub but despite all it made for a fun and relaxing getaway for the weekend ! Definitely would return !
Xxx XQLUSYVEXxx XQLUSYVE
00:39 16 Dec 23
Keith EckersonKeith Eckerson
01:28 15 Dec 23
Couples get away
Gerald SullivanGerald Sullivan
23:18 14 Dec 23
Excellent staff, great attention to detail.
Katherine FeemsterKatherine Feemster
07:55 12 Dec 23
Nice Away trip.....
Marlita SmithMarlita Smith
11:52 11 Dec 23
manuel diazmanuel diaz
02:14 11 Dec 23
Eads RacingEads Racing
22:36 08 Dec 23
This place was very "used". The whirlpool took 2 hrs to fill up.the floor was a cheap vinyl plank and was coming apart and water looged. The steamer in the shower did not work along with the speaker in the room. All kinds of stuff was broken. The cabinet in the bathroom had drywall screws for handles. The bed Frame was broken obviously a few times and put back together very poorly. I would not recommend anyone wanting to have a romantic get away here.
Katrina Faye JacksonKatrina Faye Jackson
02:18 05 Dec 23
The stay was great! The room was clean and perfect for a relaxing stay, and the staff was very friendly. Thank you!
Konesha RheaKonesha Rhea
16:50 04 Dec 23
I’ve always received great service when i stayed over the years. However i recently read some bad reviews and wanted to see if things changed. I’m thankful that i received great customer service from the front desk and the room was exactly what i needed. I love it!
Molly StockerMolly Stocker
12:00 04 Dec 23
Anthony RosiniAnthony Rosini
22:59 28 Nov 23
I love the rooms and peace and quiet. I could actually relax
Mary ShadowensMary Shadowens
02:17 27 Nov 23
The shower leaked, the sauna didn't work and it looked in need of a deep clean. The bed was clean and the jetted tub was clean. Continental breakfast is Dunkin donuts coffee pods and pre-packaged honey buns.
Shavon StantonShavon Stanton
13:08 23 Nov 23
My experience was cool. Could have been better. To start, at check in both reps were really nice and greeted me. I had already paid in full but they still wanted me to pay a deposit of $100 (yes they do charge, no authorization hold) after checking in we were given a key that didn't work. So we had to go back to the front desk to get a another key. This was a continuous throughout our stay. Which sucked. The room was spot cleaned (they only clean what they think ppl check for). When we check the bed for bedbugs we did notice some confetti from the previous guest and we also noticed the vents had a lot of dust (of course we cleaned the room to our standard). If I could make some suggestions it would be to order new towels (those towels were like old rags), properly clean the vents and jets, slippers and robes for all guest, and offer a proper Continental breakfast (what they call breakfast were actually snacks to go). Overall it was okay could have been better for the price they charge per night.
LuciaLucia
14:51 22 Nov 23
This place doesn't even deserve a 1 star review. Me and my husband went there over the weekend and the lady at the front desk was rude while we were checking in. She said her name was Nichole (which was probably a lie). The room looked like no one cleaned after the last guest checked out. The water on the Jacuzzi was orange. The bed sheets were dirty. I went to the front desk to explain my problem and this lady Nichole said well there's nothing we can do about it now the cleaning people left for the day so I asked for a refund and was told no we are not giving you on. So we ended up leaving and finding another hotel and the next couple days called our credit card company to ask for our money back. Which I noticed that they were way over charging for things we didn't get. I spoke to manager Ron the next day and he was just as rude to me and told me don't come back here, we called the police and filled out a complaint and if you do come you will be arrested. I said arrest for what? Asking for my money back? He then hung up on me. I will never again book a room here and be treated the way the employees did. BE AWARE OF THIS PLACE. ITS A BIG SCAM. AND IF YOU DO TRY FOR YOURSELF CHECK YOUR CREDIT CARD TO MAKE SURE YOUR GETTING THE ACCURATE CHARGES.
Crystal PCrystal P
01:51 21 Nov 23
If I could give 0 stars I would. The experience was horrible. The staff was very rude. We called the front desk after going to the room which we were over charged for, to ask why the Internet WiFi wasn't working and was told that "if it doesn't work it doesn't work" basically you're screwed. 15 minutes later, Then we decided not to stay and went to the front desk and asked for a refund, we was met by the front desk clerk with an attitude towards us because we was simply not satisfied with the WiFi nor quality of the t.v. She told us that she would not give us a refund and told us to leave. We called Ron the GM the next day and his response to the situation was well "Don't come here or call here again and you're not welcome on the property again" contacted the bank and the BBB over this horrible experience and would not recommend this place to anyone.
L PL P
01:54 20 Nov 23
Booked a room on 11/19/2023. When I got there, the TV reception did not work and the internet did not work, even though BOTH are included in the room price. When my wife called to the front desk, a gentleman answered and told her that, "IF IT DON'T WORK, IT DON'T WORK. NOTHING WE CAN DO ABOUT IT." So after hearing that, I told the wife we will get refunded and leave. We were literally only there about 15 minutes. When we went to the front desk to request a refund, a VERY RUDE lady named Nichole refused to refund us and told us we would have to talk to the manager. Then she refused to contact the manager so we could talk to the said manager. She then proceeded to tell me and the wife to leave after I had told her she would leave me no choice but to contact my credit card company if they refuse to refund me. She said, "Just leave. You are threatening a charge back, just leave. I have nothing more to say to you." This is the WORST customer service I have ever experienced. Sad really as I have stayed at the CL many times in the past. Hopefully when I call the manager tomorrow, I will get my refund and not have to deal with my bank at all. Perhaps the manager can teach the RUDE employee how to treat a customer! To top it all off, after looking at my credit card's pending total, I noticed they are trying to over charge me also!!!! I cannot believe how far this company has fallen!
Richard AzofreRichard Azofre
15:59 17 Nov 23
I haven't been but I'd like this for just myself lol
Shaun Taylor Sr.Shaun Taylor Sr.
03:16 16 Nov 23
Had a great time
JD SalehJD Saleh
15:04 14 Nov 23
Old and dirty
Gigi DavisGigi Davis
02:27 05 Nov 23
My boyfriend and I went here for our birthday and it’s a day apart. We really enjoyed the stay. Didn’t have any problems and will probably stay here again when we are in town
Kim SmithKim Smith
00:04 20 Oct 23
Geneviverose TapiaGeneviverose Tapia
00:34 15 Oct 23
My cousin was in town and we wanted a hot tub and so we acted like a romantic couple and got a room. It’s very clean and beautiful!!We both wish we were their with our spouses. The next time we will!!Will forever come back to just get away for the night.I’ll have to try out their swimming pool suite next.
Yvonne EdwardsYvonne Edwards
14:41 11 Oct 23
Very poor experience. Room was smelly, shower unclean, jacuzzi had stains and would not turn on. Very outdated and stuffy. Nowhere near luxury. Left early and they had the audacity to place additional charges on my card days later. Called to inquire and was hung up on. Called again day later and was told they filed a police report because I sound threatening inquiring about additional charges on my card. This place needs to be investigated.
Seinajh JonesSeinajh Jones
18:13 06 Oct 23
Very remote, did have one roach in the room
Zack AndersonZack Anderson
01:22 05 Oct 23
Staff was nice but amenities were not great. Towels were tiny and super cheap/thin. Shower had 5 or 6 shower heads and only the main one worked. The knob to change temperature in the shower was also broken. Wasn't expecting a 5 star hotel quality but was a bit below expectations. The jacuzzi was great as well as the bed and tv.
Yvonne EdwardsYvonne Edwards
02:07 29 Sep 23
Total NIGHTMARE!!! Upon arrival, noticed the room was very musty smelling of mildew/mold. Had to burn incense immediately to try and mask the funky smell. Then the Jacuzzi was broken, would not work. The tub jets would just make loud humming sound. Tried for an hour to get it working and gave up. Tried calling the front desk and no one answered. Decided to try the shower area out and noticed mold/mildew/soap scum/ in the cracks of shower floor. Left early due to the lack of maintenance, lack of sanitation and lack of functioning equipment. The purpose of this stay was for physical therapy and utilization of a working Jacuzzi hot tub. I then filed complaints and tried to reach out to a manager. But was told the manager is not on site and they have no idea when he will be. Then all of a sudden I see 3 unauthorized charges on my cc from this company. Are you serious??? I paid for a room that was supposed to include a WORKING Jacuzzi and this was not provided...not to mention this was listed as a Luxury Room. Well, this was FAR from luxury and practically a dump. How is this company able to get away with such horrible practices is beyond me. Basically paid for services not rendered and they have the audacity to charge my CC several times without authorization!!! Talk about false advertising and fraud. WORST EXPERIENCE EVER!!!!
Kev RKev R
23:36 24 Sep 23
Did an online reservation through affirm & got confirmation number & receipt saying paid for which I've done for several hotels , but after a 4 hr drive to the location for check in ,I am told they don't actually except affirm & had to pay up front which I was caught off guard with.
Mae WashingtonMae Washington
01:32 15 Sep 23
Horrible place do not book here the lady that works there in the morning is horrible she charged my card 300 dollars after I checked out and when I called she lied and said we damaged the tv which never happened two people that I know that visited prior told me they had issues with their tv they stole money from me and lied and made it like we damaged the tv and the tv was never touched horrible experience now I will be taking legal action against them this is a horrible establishment I hope they get closed down at the rate they’re going I’m pretty sure they will horrible horrible I wish I could give them a negative star disgusting. They also called the police and she I threatened her which I never did so I went a mad a police report against them horrible people I can’t believe I had to go through this
Travis LacyTravis Lacy
14:58 14 Sep 23
This place a scam do not go here they will charge u for anything that was already broke do not go here I have a lot of videos from people who they have done this to please don't not support them it's better out here
Synthia PryorSynthia Pryor
22:50 11 Sep 23
Marie MarieMarie Marie
01:07 06 Sep 23
Currently here and to check in at 3:40 is an extra $30 because check in isn’t until 5 … although my room is ready.Russian lady at front desk extremely rude, .. I guess customer service is non existent around these parts.
Nicole WilliamsNicole Williams
22:56 31 Aug 23
Lovely getaway for couples
Will FolkmarWill Folkmar
12:27 30 Aug 23
I had never been there, and owners were wonderful and friendly.Rooms are very nice, I will go back
Dani BooDani Boo
01:23 30 Aug 23
Alexis GuenetteAlexis Guenette
23:52 27 Aug 23
Yesterday was mine and my fiancés first time trying out the champagne lodge! We love it! When we checked in the guy was super friendly. We walked in our room and we couldn’t believe we were actually there. Super romantic. Music was already playing when we got in the room. The guy had to come help us figure out a light but all was good- he was super understanding. We had the pool suite- definitely recommend. Pool was clean and super relaxing. Well everything was clean in the room. They really took the time to add special touches to make it more romantic. Yes it’s a bit pricey but it’s well worth it! The only thing I was kinda surprised about was that they had continental breakfast stated on our paper we got but when we called and went to the lobby it was all packaged pastries and sugar that you can get from a store. I felt like with how much we spent there should have been at least something else. But other than that we loved it and will be back!
Sean TimothySean Timothy
01:33 22 Jul 23
My wife and I just celebrated our 25th anniversary and decided to get way for a night. We decided to treat ourselves to a pool suite. We were not disappointed. We had the best night together in a long time and we needed it. The room lived up to the pictures, the staff was very friendly. 100% will be back soon and have already recommended to our friends and family.
Carmen HawkinsCarmen Hawkins
13:53 20 Jul 23
I just checked in 7/15-7/18. I was looking forward to having a great two days off for my birthday weekend. Once I checked in and had an opportunity to look around the room, I noticed a lot of physical damaged. I called down to the front desk and explained all the physical damage. I also explained that the radio in the room was not working. I was met with what would you like me to do about it? I asked the gentleman he works here as I previously worked here years ago I just wanted to know if there was any other options any better rooms, etc. The gentleman told me he will check and give me a call back. 20 minutes later I have someone banging on my room door very loud and obnoxiously, as if it was law enforcement! I answered the door, I explained that I have a towel on and the young lady says OK I’m here to speak with you. I open the door with a towel because I’m assuming it’s an emergency and she says oh we’re two girls you’re fine. I asked what is the issue? The woman NEVER stated her title or introduced herself after i asked a few tines why is she so aggressive with me? She said well I just wanted to let you know since you checked in and you used the bathroom, & the shower, I am unable to move you because we are sold out. I offered to walk her through the room to show her the physical damage she was not at all concerned about that one bit. I was met with. When did you work here? I been here for years and this seems suspicious? I replied why does that matter? The room is worn down? The lady just kept being more concerned on when I worked there rather then serving the guest. I called the hotel to get her name and they reluctantly gave me DEBRA “who needs to be retained on guest services & recovery along with the front desk team. Just to be clear I worked here between 2007-2009” the woman kept saying Do you want to check out? “Because this was the only solution she had” I said if I wanted to check out I would’ve never checked in for two days I said I understand if people cannot take criticism and a lot of hotels are that way but I will just ensure not to communicate with you guys going forward during my stay. I definitely explain that I will leave a detailed review about my experience and will just take it from there. The woman was extremely aggressive and very upset that I called her out on the issues within the room. This property was an amazing property when it first opened, of course do to wear and tear things have changed. They no longer offer Robes or rain showers just the Jacuzzi & bed! Please in the future listen to your guest concerns it will take you and the property much further because Debra is not leading by example!
Natalia QooqoowaNatalia Qooqoowa
16:35 18 Jul 23
Stayed last weekend and had a pretty gross experience. Close to I-55, super loud. Room smelled like smoke (there's a cigarette disposal next to the door - pretty sure law states 15 feet away) and there was mold in the bottom of the shower. Not surprised because there's no windows in the room although from the outside it looks like they have windows. Couldn't cancel, so we make it through the night somehow. Do not recommend.
Liv GomesLiv Gomes
14:56 11 Jul 23
What a fun escape! We booked the regular room and they upgraded us for free! So, we got to try out the steam shower and bigger sized tub. We had so much fun with the jacuzzi we did it twice. The steam shower was fun but nothing I'd pay extra for. The room was big and so DARK and quiet we nearly slept through our check out time! A great place to reconnect and relax.
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Viceroy Chicago
4.6
Based on 1029 reviews
powered by Google
Sonja WardenSonja Warden
22:46 22 Jul 24
Loved the hotel! The room was large and luxurious. The restaurant was fabulous. We enjoyed the rooftop bar and pool area as well! Overall great stay!
Grace LevinGrace Levin
17:00 20 Jul 24
Was excited to stay here for a staycation with my friend. For spending over $500 for a room, I was disappointed. The bed was slanted at an uncomfortable angle and felt horrible to sleep on. The room was not cleaned to the standards I would expect (dirt in the closet and on the vanity).If I’m going to treat myself in the future I will stay elsewhere.
Collin KoppangCollin Koppang
18:33 17 Jul 24
Had an amazing trip for a company event. Pleased with my entire stay from the beautiful rooms to the amenities. Nice gym with new equipment and super friendly staff. Mark helped us multiple times and always had a smile on his face. He made the stay that much better by making everything easier.
Logan JanisLogan Janis
14:18 17 Jul 24
This hotel is perfect. Just perfect. The views, the bathroom, the pool, all of it. Shoutout Francisco who made us feel at home from the moment we walked it AND shared my love for X-men 97. We are excited to check out the other Viceroy locations!
Gerard CousinGerard Cousin
13:04 17 Jul 24
josh joosjosh joos
01:18 15 Jul 24
The Harris'sThe Harris's
13:27 11 Jul 24
Everything about this hotel is perfect, location, service and staff. If you have a special occasion coming up please request Alison she is the absolute best!
Fabio RanalliFabio Ranalli
14:21 08 Jul 24
Charlotte MooreCharlotte Moore
01:32 06 Jul 24
Cute property. I enjoyed the out front little patio, the small pool on the rooftop deck, the small size of the property and the great neighborhood. clubs nearby, CVS, target...the beach and miracle mile. The Gold Coast!
April LewisApril Lewis
22:57 05 Jul 24
I stayed at the Viceroy Chicago June 16-18th . I’ve never been to Chicago so I actually found this hotel from a video someone posted on social media.I booked the Junior suite and although the room was beautiful, when my husband and I arrived our room wasn’t cleaned. There were condoms on the floor , the shower was filthy and the toilet wasn’t cleaned.We also noticed some items in the fridge were opened and filled with water.We did ask to have our room cleaned properly and alerted the front desk about the used item but the big issue came our second day.My husband and I went shopping at Dior, Hermes and some of the other high end stores near by. I took my items out of the shopping bags and put them in the small closet with our luggage.A shirt I purchased from Dior and my Hermes belt was taken. I guess whoever took it figured we wouldn’t notice since we purchased several items!When I let the front desk know they told me that there is a “no stealing” policy. Obviously there is a no stealing policy but my items were taken from our room and ruined the whole experience of the trip.Hopefully anyone who stay here have a better experience. We never even received an apology.
L WmsL Wms
22:05 04 Jul 24
This place needs a gut renovation ASAP. I'm pissed that I paid $500/night for rooms that looked like I was at the Hampton Inn. It reeks of a shoddy cosmetic makeover from its previous existence. So much about this place needs to change. My first room was dirty. There were stains on the sheets, chaise lounge, literally every piece of furniture had chips and knicks. The headboard and footboard looked like it had never been wiped down, it was gross. The floor looked like it had never been mopped. Luckily I was switched to another room, which was better, but not much. This was not what I would expect at all from a Viceroy at all.I called for some clean towels and housekeeping literally left them outside of my room on the dirty floor, not in a bag or placed on anything, but literally on the ground. Clean towels!!! What type of sense does that make?
Aga FAga F
14:35 02 Jul 24
Anna ComerfordAnna Comerford
11:17 28 Jun 24
Detcie MitchellDetcie Mitchell
22:31 27 Jun 24
Lounge Area and Rooftop are both Amazing. Both Randy and Chi were the Best . Food was really good especially the Lamb Ribs. My boyfriend and I will be hanging out here this summer.
Alphonse GrigerAlphonse Griger
03:44 26 Jun 24
Rob ValeRob Vale
21:35 22 Jun 24
Jim WhiteJim White
13:47 20 Jun 24
The hotel is very elegant but it’s the people who make it outstanding. Everyone we met was happy and greeted us with a smile. They were all looking to help in any way they could.
Update: I did receive a call back from the hotel manager who took the time to listen to my concerns, apologize and offer a solution which was greatly appreciated.What a disappointment. This was our 2nd time staying at the Viceroy as we had stayed 5 years ago for our 5th wedding anniversary and decided to return for a special night on our 10th anniversary. We relayed that to the receptionist who didn't seem to really care much. Upon check in, we realized we had accidentally booked an accessible lake view room instead of a regular lake view room. We asked the difference between that and a regular room and she said it just has more space. It was on a higher floor and more space is always nice so we kept it. We didn't realize until later on that the configuration of the room was definitely a bit strange for someone who is not needing an "accessible room". The normally beautiful shower was a tub which is fine, except we came to find out that the drain was broken. the shower curtain was super cheap and there was mold around the tub. Not a huge deal with normal hotels, but for the price of the hotel, yes a big deal. The placing in the closet and even the countertops and tv was all off which would've been nice to know upon check in. The biggest issue was one of the middle windows facing the lake had a broken seal and totally obstructed the view. We didn't notice all these things right away as we were in a rush to get to the rooftop pool which upon check in at 1:30 p.m., we were told closed at 4:30 p.m.One of the main reasons we stayed here our first time was because of the proximity to the lake and the rooftop pool. In 2019 we had a great time on the pool deck. It had a restaurant connected with delicious food and drinks, nice music playing, it was a great experience. Fast forward to 2024, they cut off the restaurant, there was no food or drink available (which we saw later isn't even allowed up there anymore), no music playing, and there wasn't even a bathroom to use so you had to put clothes on and go in the elevator to go to your room each time you needed the bathroom. Such a dull atmosphere.The next morning, the shower water wouldn't go above lukewarm, but then the sink water was scolding and wouldn't go any colder. I had to take a lukewarm shower and brush my teeth in the tub...at a hotel charging $400-$600 a night.We emailed corporate after our stay to ask at least for a refund on the extra price paid for our lake view room, since it is extra if you want the lake view, and the window with the broken seal obstructed the view and was terrible. We explained the other issues as well. The email back was "hope you give us another chance" and that was it. I called corporate and left a message, no response. I called the general manager at the hotel, left a message, no response. So if you come across any issues, don't hope you will get any kind of service. When we checked out, no one asked how our stay was and we were grateful we only booked one night. There are so many options in the city and for the price point, this is definitely not worth the hefty price tag.
KushalKushal
01:45 12 Jun 24
Fawaz AlrowaisFawaz Alrowais
18:50 11 Jun 24
Clean , rooms smell nice
EnglishbarsEnglishbars
15:54 10 Jun 24
If you are a GHA member, do not check-in this hotel expecting any benefits. So if you have Hyatt or Marriott top status, then just stay at a hotel that offers "anything". This is a nicely designed hotel and most of the staff was nice. I think management here just doesn't do anything for GHA. The parking situation is a little tough although the guys working parking have a good attitude and make the best of it....but you are paying about $100 a night to park your car. The rooms are a little small. It's not a bad hotel but I have to give it one-star since they provide no benefits for their loyalty program. And they charge an amenity fee of $22 per night?? What for? The amenity of not getting killed in Chicago?
Darian GreenfieldDarian Greenfield
15:15 08 Jun 24
This is a beautiful hotel with amazing staff. The front desk staff were welcoming and professional. The rooms were beautiful and spacious. There was a level of elegance which the Viceroy accomplished. Easy checkin and checkout. Walkable to the loop as well. Would recommend.
S GS G
23:35 07 Jun 24
Ryan KwiecinskiRyan Kwiecinski
14:06 03 Jun 24
We stayed at the Viceroy a couple weeks ago for our wedding weekend, and it was by far one of the best hotels we've been to. The service was top notch, our room was super clean, room service was quick and tasted good (we primarily ordered breakfast each day, can't speak to the lunch or dinner meals), and everyone who works there is very friendly and attentive. The room itself is really quiet as well too, we could not hear anyone above or next to us. They also have water refill stations on some of the floors, which I wish more hotels offered. The location is prime as well, it's super walkable to so many restaurants, shops, and bars in Chicago.We booked the Somerset Clubhouse for a weekend reception on the Friday night, and we'd highly recommend that space for private events as well. The service, the drinks, and the food were all amazing.The staff during the weekend made everything super memorable. Huge shout out to Dulce who helped us with our planning for the Friday night event (as well as other parts of the weekend), it was the best working with her. Anna was part of her team and helped us with others' room reservations, she was also great to work with and contributed to the experience of our stay. We met Gabriel upon arriving and crossed paths with him all weekend, he made us feel super welcomed and checked in to make sure we had everything we needed. We also met Alison, who also made us feel very welcomed. The team was one of the best we've ever met during a hotel stay.All in all, I highly recommend the Viceroy Chicago! We would definitely stay there again.
Sean CSean C
18:49 02 Jun 24
We asked for a late checkout which we were given and was appreciated. However, shortly after the normal check out time housekeeping is knocking on our door, asking when we are leaving. I mention we had a late checkout (which didn’t appear to have been communicated to them). That’s fine.Then about an hour later the same person from housekeeping is knocking on the door AGAIN, asking when we’re leaving. It is still about an hour before the late checkout time. Why give late checkouts if housekeeping is going to be repeatedly knocking on the door asking when you’re leaving? It was really odd.I called the front desk to mention, no “sorry about that” or anything, just that they would tell housekeeping. When checking out at the front desk we mentioned so they would know they have some communication disconnect, again no sorry, the front desk person seemed indifferent at best or annoyed we were bringing it up. Not a great experience.
Taylor ParksTaylor Parks
00:01 02 Jun 24
The best room I’ve stayed in by far. Shower is beautiful and spacious. The rooftop pool is so serene along with the rooftop bar. The drinks are amazingly mixed/crafted. And the food is delicious
Tom InsamTom Insam
01:04 27 May 24
Aremmy DiAremmy Di
15:24 22 May 24
I loved everything about the hotel. It is expensive, but worth it.
Janelle LBJanelle LB
20:35 19 May 24
Excellent staff (valet, bellhop, desk) and very clean and beautiful facilities. Also amazing roof top pool and lounge.... Can't wait to come back.
greg frenchgreg french
12:57 19 May 24
All around nice but WAY too overpriced
Karinne BouchardKarinne Bouchard
22:06 18 May 24
Honestly, great location, great hotel, but service is terrible. Waiting listed for a table outside at the bar, but there is nobody. We are a big group, spending money at the hotel and they are insulting us by saying we can’t go outside, while there are 10 tables (or more) available.
Christopher ShepherdChristopher Shepherd
03:28 17 May 24
Ethan HuangEthan Huang
00:01 15 May 24
Our room is not well maintained and the housekeeping is subpar. Staff are helpful and friendly.
Rooms are spectacular! Lobby is stunning! Loved the food!
Derek McGrathDerek McGrath
23:04 07 May 24
D GD G
22:24 05 May 24
Fantastic!! The service was incredible. Perfect hotel in a great location. I only wished I had stayed longer. Thank you 🙏
Robert RedmanRobert Redman
15:36 03 May 24
Great law firm, I highly recommend them!
Tschavi LiciousTschavi Licious
10:20 03 May 24
Rooms are very clean and comfortable. Large minibar. Huge bathroom. Beautiful view.Only negative (little storage space for clothes).Service and staff are fabulous. Everyone very friendly and helpful.The location is very central and you can get everywhere very quickly and everything is easily accessible on foot.The Redtaurant Somerset next door is very very good for breakfast snacks and dinner.The lobby is very nice and cozy and you enjoy spending time there.Great generous fitness.You feel very, very comfortable and safe.
My experience staying at the Viceroy was quite pleasant. The hotel has an excellent restaurant located on-site as well that serves elevated seasonal fare.
Keyontay BlazeKeyontay Blaze
01:49 29 Apr 24
The best to ever do it. You must try this place.
Christina ReaganChristina Reagan
00:04 29 Apr 24
YackemflaberYackemflaber
06:30 21 Apr 24
Tory AnseiTory Ansei
13:53 20 Apr 24
The Viceroy website looks great, and the people who work at the desk were kind, but unfortunately the hotel rooms themselves are not cleaned well. The first room I was given had hair in the sink, crumbs all over the floor, smears on the toilet. I went down and asked for the room to be re-cleaned, since there was not yet another one available. They assured me that a housekeeping team would be sent up, and came to find me when the cleaning was finished. But when I returned, I found it in the same condition - including chunks of food in the carpet and the hair in the sink! - which led me to believe that they don't clean very carefully. I was put in a second room, which - though not quite as gross - was still not particularly clean. (I found hairs in the bed when I pulled back the sheets, weird smears and stains on the furniture, etc.) I would never stay here again and I don't recommend you do, either.
Nicholas RoscioliNicholas Roscioli
21:11 12 Apr 24
Beth SBeth S
19:49 11 Apr 24
My husband’s company stayed here for a convention in town. I was here for pleasure.The hotel is very nicely renovated. The lobby, rooms, and restaurant are all beautiful.We were here in April so we never went up to the pool terrace on the 15th floor. Our room was on the 12th floor, facing the north. Our view was of the street and other buildings. The room had a nice bar in it with snacks, alcohol, water, coffee, and several other “amenities”, such as a charger cord and base, as well as a “romance kit” (see pictures). The room was pretty small. That was the only negative thing about the room.The hotel is in a great location. Everything is within walking distance. I walked to Lake Michigan, a hair appointment, clothes shopping, and to all of the restaurants. The only negative thing about the location is when you’re sitting outside in the front of the building. They have a nice terrace with chairs, umbrellas, heaters, etc. BUT, there is a lot of street noise. Constant sirens and horns honking. Not the hotel’s fault, but something to be aware of. The other negative about the front terrace is there is CONSTANTLY homeless people coming up to you asking for food or money. I don’t say this as a cold-hearted elitist. I work with the homeless back home. But when there’s a group of 15 people eating dinner, or drinking, and talking business, and within an hour period more than 7 people come up to your group and interrupt your conversations, I think that’s a bit much. The hotel staff could only ask them to leave if they came onto the terrace- onto the hotel property. Otherwise we would have to tell them we didn’t have cash over and over, or just ignore them until they left us alone. I feel bad for them, but I honestly don’t carry cash on me. And I honestly wanted to catch up with people I hadn’t seen in a year. And it really was out of hand. Maybe in warmer weather we would have been sitting up on the terrace and not been bothered so much. Maybe the hotel should grow a privacy fence around the outside front terrace. But, for that reason, and the fact that you’re paying top dollar for the rooms, I wouldn’t stay here again.The service is excellent. Everyone was very nice, very helpful and kind and considerate. I really liked all of the employees. The valets, the front desk, the hostess, wait staff, and managers were all wonderful!The food and drinks were great too, but that’s a separate review.
Nicole HernandezNicole Hernandez
13:29 10 Apr 24
What can I say besides, I’ve never been more content with the service we received here. Upon arrival I was having trouble with my card and the staff so kind and helpful through the process. Once checking into our room my gosh the view was beyond amazing, I wish I could stay forever. I’m just not much of a walker and everything is stretched out but there are great stores and good food around the area! I’m definitely staying again:)
Mattelyn CollinsMattelyn Collins
03:00 09 Apr 24
NateNate
23:10 08 Apr 24
Beautiful hotel, but POOL NOT OPEN TILL JUNE 2024. Annoying that I found out AFTER I booked. Beware.
Nicholas AthanasNicholas Athanas
15:36 04 Apr 24
Absolutely one of the most comfortable hotels I’ve stayed at. Everything was perfectly clean and room service sweat the details. The staff was friendly, hotel was modern and the WiFi was free and fast. Perfect location too ! Definitely returning to this hotel when business and pleasure bring me back to Chicago !
LeGoyaLeGoya
23:45 30 Mar 24
Betty KroondykBetty Kroondyk
23:18 28 Mar 24
This sophisticated hotel is absolutely beautiful and amazing for my first time visiting for my birthday they surprised us with upgraded our room and decorated with balloons and complimentary wine and chocolate! I am so happy to seen it when we stepped in the room. The views are gorgeous and room size is good and especially the tube and shower we were so relaxed and wouldn’t want to leave! The staffs are so welcoming and nice make you feel so comfortable with. It is walking distance to all the luxury stores and downtown. The Highly recommended anyone who visiting Chicago it so worth it!
Gary ScottGary Scott
07:12 28 Mar 24
The way hotels should run! Great staff and very comfortable rooms.
KanabiKanabi
13:46 25 Mar 24
Simply, an amazing stay that let's you feel relaxed and inspired for an adventure at the same time. I visited Chicago for the first time and the location of the hotel is perfect for exploring the city. Literally exit the hotel, chose any direction and start walking. You will see how beautiful Chicago is. In addition, so many great food places and bars are right next door to the hotel.Rooms are great with beautiful view. And service, is just exceptional. Everybody is extremely friendly and helpful! Communication wise - best hotel I have been to in US.Thank you, Kristopher, for making my trip and stay go as smooth and pleasant as possible!
Chip MayanChip Mayan
13:31 25 Mar 24
Reshard AlexanderReshard Alexander
11:12 22 Mar 24
The front entrance is hard to find if you're not familiar. Once you enter the lobby, it's a vibe! The area is clean and staff is very welcoming! The valet crew was kind and helpful with advice and the city and how to get around. I enjoyed the room but the bed was a little hard for my liking. The only con is the 2 star tissue they give you. They need to step that up. I recommend bringing your own. As far as lodging goes, I rather be near the water with water front views. With that being said, I would definitely stay here again forsure! It's been great!
Harmeet BhinderHarmeet Bhinder
19:52 21 Mar 24
We loved our stay here and want to give a special shout-out to Gabe and David for being super helpful our entire trip!
Alonzo JonesAlonzo Jones
04:23 20 Mar 24
My stay at Viceroy was one of the best I've ever experienced. The ambiance in this hotel was none other than immaculate. Guest services at this hotel make you feel like royalty. My room had a stellar view of the city. High thread counts on the sheets, not to mention the designer carpet underneath your feet... "Yup I noticed" Special note to (Gabe) Who made the experience even more wonderful. I'm from chicago and he was able to suggest some fun activities to get into around the community that I had not thought of. I will most definitely be visiting this hotel again in the future. I'm so excited for my next weekend adventure in the city.
Andrene HayeAndrene Haye
21:12 06 Mar 24
My husband and I enjoyed our stay here for his birthday weekend. Our great experience started with how professional, welcoming and friendly all of the staff was. Everything about this hotel is just as it’s advertised and even better. At this point I am a member and I can’t wait to rebook again.
Bob ParkerBob Parker
01:12 05 Mar 24
Staying here for Spring Break from Alabama. Excellent experience from the start. Greeted warmly by all of the staff. Given great restaurant recommendations and none disappointed. The lobby and rooms are clean, well appointed and stylish. Location was great, very clean area and close enough to attractions. Enjoyed room service at the hotel restaurant, Somerset. Highly recommend!
Karissa PKarissa P
10:43 02 Mar 24
Everything about this place was magnificent and on the Magnificent Mile. There was only one minor issue, and that's the water pressure which was not very strong, as noted by my boyfriend. Otherwise everything else was immaculate - the five star service was next to none!
Justine Moore SloanJustine Moore Sloan
19:27 26 Feb 24
Hands down the best hotel experience I've ever had! The staff went above and beyond to make us feel so welcome and cared for during our stay. Trish and Chanielle are awesome! Rooms and amenities are wonderful and we loved the restaurant (Somerset!!) Also, the location can’t be beat. Walkable to so many great shops, restaurants and bars downtown. Will definitely stay here anytime I’m in Chicago!
Luke TLuke T
18:26 25 Feb 24
Very classy upscale little place near all uptown amenities. Very cozy and modern inside, appreciated the artistic touches throughout. Amazing location, will definitely be back.
Myah WilliamsMyah Williams
16:08 23 Feb 24
This hotel ruined my stay on valentines day. My partner asked for the room with the single leg tub with the amazing view upon booking . When we arrived we were givin a reg room with reg shower and tub. The room was beautiful but not what he booked.. We were told to come back tmrw to be put in the correct room or they could give us a $80 discount if we stay. I personally feel like we shouldve gotten a full discount because we were literally put in something we didnt ask for..Oh and there lake view and city view is ver much FALSE ADVERTISEMENT!! Lets not forget the $170 deposit did not refund to the card used .
College DudeCollege Dude
18:00 21 Feb 24
The staff and the service here are amazing. The hotel and its rooms are beautiful. The beds --and the pillows-- ruin the 5-star experience. I do NOT recommend if you want a comfortable bed to lay on after a long day.
Ray NgRay Ng
22:11 19 Feb 24
Stayed here during President’s Day weekend in one of their deluxe king rooms on the seventh floor. The service of this hotel is fantastic. The staff definitely goes the extra mile for their guests. No complaints about the staff that works here. The hotel itself is very aesthetically pleasing, including the rooms. However, this is classified as a 5-star hotel and it’s lacking 5-star accommodations. The hotel room we stayed in had a terrible, stiff, uncomfortable bed. The pillows have no resiliency in them, flatten instantly upon resting on them. We had to request extra pillows and layer them on top of each other to establish comfortable sleeping positions. Moreover the sheets felt like sandpaper (less than 250 thread count). Probably one of the worst hotel beds I’ve ever slept on. Further, the HVAC system sounded like someone/something was howling through the night from 10PM-1AM. This was our first time at a Viceroy property and I don’t know if we’ll ever stay with them again. I think we’ll stick with Marriott Bonvoy properties for a good night’s rest.
Janice RiceJanice Rice
17:32 16 Feb 24
TRISH is AMAZING! All of the staff was so sweet, going above and beyond every time we needed anything! Beautiful lobby, decadent food at the restaurant, clean rooms…I could go on and on 😊 So happy with our stay, we will DEFINITELY be back!
Jess AllenJess Allen
13:50 13 Feb 24
Yonica TerryYonica Terry
18:37 11 Feb 24
GrigoryevGrigoryev
23:19 06 Feb 24
Great place to stay in Chicago Downtown!
Arijit BhattacharyaArijit Bhattacharya
20:18 04 Feb 24
Room was ok but quite small. Not a luxury hotel. They also sneak in “amenities” charges - which apparently are resort fees - but they never tell you what you can use it for when you check in. Prolly won’t be back. Service at Somerset restaurant for dinner was quite pathetic. Not even water is served when you’re seated and have to wave to get attention for someone to come!
casey ngocasey ngo
16:56 02 Feb 24
The front office manager Marco was such an incredible host and made our stay incredibly pleasant! Keep it up Marco!
Doug HillDoug Hill
18:24 29 Jan 24
Five star all the way. And you couldn't ask for a better location. You will not be disappointed.
LI ZHANGLI ZHANG
13:43 25 Jan 24
Staff is great. Very nice and helpful.
Bonnie WattBonnie Watt
15:46 17 Jan 24
Cindy FloresCindy Flores
18:24 12 Jan 24
The customer service is the best part for me. Every person who works in the Viceroy Chicago always acknowledges and greets you. The location was great for exploring the city.
Michael LermanMichael Lerman
20:55 08 Jan 24
Fantastic
Nona UllmanNona Ullman
11:55 02 Jan 24
My mother and I had a lovely stay at the Viceroy Nov 19. The hotel is gorgeous, immaculately clean, and in a terrific location. We also had excellent service from Rachel, Gabe, and Marcos who made us feel welcome, were extremely helpful in holding our luggage, arranging for a late check-out, and generally showing a high standard of warmth and professionalism.
Calvin wilsonCalvin wilson
16:18 31 Dec 23
Clean. Pretty view
Dasha GuytonDasha Guyton
02:26 31 Dec 23
I booked it through Travelocity and stayed during the Thanksgiving holiday. Room service was quick and yummy everyday. The view was AMAZING, the bathroom is a sanctuary and what made it even better is the separate room for the toilet which is hard to find these days. The decor can't get any better! My only complaint is the front desk staff, one lady in particular was rude to me and my guest but everyone else including the valet and doorman were professional and friendly.
Liz EagenLiz Eagen
17:18 27 Dec 23
Orazio RandazzoOrazio Randazzo
22:27 26 Dec 23
Lana SoulLana Soul
01:55 25 Dec 23
Very service friendly, safe location in the most fashionable area. We had a great time
Jacqueline M MaclinJacqueline M Maclin
22:37 24 Dec 23
The entire crew were awesome but Mark (mike) at the front door was exceptional
Julia RoseJulia Rose
01:50 21 Dec 23
I stayed here in June 2021. This was probably one of the best hotels I’ve stayed at. The view is amazing and the beds are super comfy!
Peter ShankmanPeter Shankman
00:27 14 Dec 23
Lovely hotel, very friendly service. Love the free candy cart on check-in. Centrally located, rooms are decent sized, more than enough for two people. I'll return.
DuaneDuane
20:25 13 Dec 23
I booked as part of chase sapphire reserve which offers breakfast, early check in and late check out if available and upgrade if available. At check in, was told I’m not eligible for upgrade but if I wanted to pay more I could get one. That was not very nice! Paid for upgrade. The rest of stay was amazing. Room very clean. View perfect. Great breakfasts. Everyone was very friendly. Almost perfect.
Jim BilelloJim Bilello
15:24 13 Dec 23
Wonderful time. Many thanks to Pamela Walls the manager to make the time even better. Picture is view from our room.
Amber RickmanAmber Rickman
00:51 13 Dec 23
5 stars from start to finish. Our welcome was warm, all staff were friendly and helpful, rooms were clean and comfortable, location was ideal. Concierge Allison was particularly notable for her warmth and welcome. Our girls trip was so wonderful. I would absolutely stay here again!
AshleyAshley
19:06 12 Dec 23
Perfect location to get to train station, hit the highway for airport, Uber around the city, walk to Michigan Ave. Posh spot, fabulous restaurant at the hotel, will be back.
Nil HandymanNil Handyman
00:58 03 Dec 23
Marvin WhiteMarvin White
02:00 29 Nov 23
Franck WaotaFranck Waota
15:50 28 Nov 23
My wife and I had amazing time at the Viceroy in Chicago. This was my first time there and it exceeded my expectations. Book the junior suite if you can. You will love it.The staff is amazing. I wanted to mention the Doorman by name but can't quite remember (it's been a couple of months). But this young man is amazing. He makes you feel welcome the minute you step out of your car. I wish I remember his name, but I am sure you will know who I am talking about once you see him.I have to also mention Alison Theureau, the Guest Relations Manager. She arranged a bottle of champagne, rose petals and chocolate to be delivered in our room. More than this gesture (you can get it at other hotels) is the care and kindness she showed us. She is great! This is really an amazing hotel. I highly recommend.Send me a thank you note after you go!!!
William DempseyWilliam Dempsey
16:37 23 Nov 23
The best feature of his hotel is Kameron, who is one of the front desk receptionists. She is a precious gem who went out of her way to ensure that we had an enjoyable stay.
I like princess Jasmine and I’m I’m always getting lost in a big city that’s why we have smart phones. I know I need to ask Santa for a new iPhone 15 Pro. I got a picture with the real princess Jasmine she was pretty I should’ve gotten a picture with both however, they had to be at a dance recital class.
YOU ZHOUYOU ZHOU
01:03 17 Nov 23
I made a hotel reservation through chase travel portal, specifically selecting a suite. However, upon confirmation directly with the hotel, I was informed that my reservation was for a King bed room instead. This discrepancy led to nearly three hours of discussion with various representatives in an attempt to rectify the situation. Unfortunately, none of them were able to assist me with a satisfying solution, attributing the issue solely to a glitch in their booking system, showing little concern for the inconvenience caused to me as a customer.
Alix TuckerAlix Tucker
19:37 16 Nov 23
Stunning hotel with amazing service, the people that work here are genuinely wonderful (SO to Christopher and Mark). Customer service makes the stay go from good to great. Restaurant is delicious and very beautiful. Location is perfect for shopping. Highly recommend the 1 bedroom suite, floor to ceiling windows, it's gorgeous. Will only stay at the Viceroy when I'm in Chicago.
Viv CViv C
00:40 13 Nov 23
I have stayed at the Viceroy probably five times. And there has never been a time I have been disappointed. Staff is always top tier. So friendly, helpful and amazing. Rooms and the views are beautiful as well. I have stayed in the grand king and the junior suite. No matter what you get, I believe you truly will enjoy. Also, eat at Somerset located on the properly. DELICIOUS.
Samara St Louis LSamara St Louis L
23:34 12 Nov 23
Great hotel! Chris was very helpful. So was the tall handsome guy with the beard at the front. Location is probably the best part, I felt safe, and there are so many good things to do within walking distance. Gym is super nice. Would come again.
Benjamin ElrodBenjamin Elrod
19:19 08 Nov 23
Ermina SantaguidaErmina Santaguida
18:42 04 Nov 23
Fred LeeFred Lee
19:21 03 Nov 23
CindyCindy
23:28 30 Oct 23
We stayed for a long weekend. The hotel has cozy art deco decor. Location is walkable to Magnificent Mile. At night the rooms were very quiet. I was impressed with the room's snack and drink pantry. It has something for everyone.
TTV Hypes9TTV Hypes9
19:08 28 Oct 23
⭐️⭐️⭐️⭐️⭐️The Viceroy Hotel in Chicago stands as the epitome of luxury. Over the years, we've had the pleasure of staying here multiple times, celebrating birthdays and anniversaries, and each visit only solidifies its position as the best luxury hotel we've ever experienced.Consistent visits, 2-3 times a year, have been met with unwavering exceptional service. The staff always goes the extra mile, surprising us with thoughtful room upgrades or delightful treats to commemorate our special occasions.The elegance of the rooms is unparalleled – beautifully designed, immaculately clean, and exuding an ambiance of sheer luxury. I must note the color design and accent design is simply stunning. Besides the impressive decor, the service remains top-notch, and the room service food is nothing short of outstanding.We eagerly anticipate our next stay. If you're seeking an unmatched luxury experience in Chicago, the Viceroy Hotel is the place to be!
Debbie LucasDebbie Lucas
18:01 19 Oct 23
David and Antonio are always so welcoming and helpful!
sarah baconsarah bacon
20:29 18 Oct 23
This is the perfect hotel. Beautiful rooms, incredibly engaged and attentive staff and lovely common areas. The location is brilliant. We loved it.
Denice HizelDenice Hizel
15:37 12 Oct 23
This was our first visit, location was good and people were friendly & helpful.
Bryan WilliamsBryan Williams
19:25 09 Oct 23
The Viceroy Chicago is my favorite hotel in Chicago. It is conveniently located in the Gold Coast area, which is close to the Mag Mile and downtown. The staff are friendly, the rooms are clean, and the services is fantastic! I highly recommend the Viceroy!
Kara SchoonoverKara Schoonover
18:39 06 Oct 23
My husband and I stayed there and used their valet service just to end up getting a parking ticket from the city of Chicago. When we called to talk to someone they were indifferent about it, but said they would take care of it. Today we just got a letter from a debt collector saying we still owe for the ticket!!!!! We are furious and will never stay there again.
GGGG
23:34 04 Oct 23
I walked in for a drink on the rooftop. The front desk attendant Sam stared at my friend and I. Instead of greeting us and waiting to see if we had questions. "She asked are you guys going to the rooftop?" Not welcoming at all, more of a patrolling tone. There are better ways to greet and direct guest.
Nicholas DrougasNicholas Drougas
18:46 30 Sep 23
We personally wouldn’t recommend staying at the Viceroy Chicago. The rooms were not the cleanest and just seemed to have some quality issues for a 5 star hotel. As an example, when stepping out of the shower I went to wipe up the floor and the towel was left brown. When spending nearly $500 a night, there are better places to stay in our opinion. The in room dining was the most upsetting part for the price you pay. On the upside the staff has been friendly throughout our stay.
Danny HinchliffeDanny Hinchliffe
17:28 30 Sep 23
Shane HarrisonShane Harrison
18:51 26 Sep 23
Awesome hotel and great location. Will definitely be back!
Cate OwenCate Owen
15:49 20 Sep 23
I stayed here this last weekend for a music fest. David was outstanding and helped us throughout our stay. Total class act, super down to earth and kept us laughing. His service was top notch and other staff was the same. Definitely recommend!
lynda thomaslynda thomas
18:39 19 Sep 23
Kelsey ConlonKelsey Conlon
16:04 18 Sep 23
David was amazing from the minute we arrived! He went out of his way to make us feel welcomed and give us the inside scoop on where to go on our trip to Chicago. He made our trip 10x better and I’d recommend this hotel based on him alone!
Charleston LocksmithCharleston Locksmith
03:07 18 Sep 23
Jilly KnippaJilly Knippa
21:35 14 Sep 23
Adam D'AngeloAdam D'Angelo
20:36 10 Sep 23
This review comes on behalf of my mom, but I totally agree with her review. A+ weekend experience.I want to give a five-star review to The Viceroy Hotel in Chicago. My family stayed there over Labor Weekend for my son’s wedding and it was nothing short of amazing. The hotel is gorgeous, especially the rooftop pool and bar! Each staff member was kind and professional, however I want to give a huge thank you to Alison Theurea the Guest Relations Manager. She extended herself to all of us for the weekend and her kind ways and thoughtfulness was appreciated by the bride and groom. We thank you for making our experience at The Viceroy a wonderful one!
Anthony ForgioneAnthony Forgione
19:34 06 Sep 23
Vicroy is a wonderful boutique hotel with rooftop bar and ground level bar and restaurant. The rooms are superb and the staff are very friendly and professional. Location is very nice as well, very close to best restaurants and live entertainment. Had a wonderful four day weekend staying at this location!!
Kira MargaritondoKira Margaritondo
18:05 04 Sep 23
Great place for a couples staycation. Pool is beautiful and drinks are delicious.
Robert CollinsRobert Collins
05:50 01 Sep 23
Fantastic venue for a small business owner retreat! Very centrally located in the middle of everything!
Sennia MiliSennia Mili
09:24 31 Aug 23
Please
Nisha NishNisha Nish
06:22 22 Aug 23
Absolutely stunning, my Husband and I are staying three nights here and he has been so excited since we walked into the room. It’s beautiful and though we have stayed in other hotels here in Chicago, this has definitely topped all of our experiences. It’s nice, cozy and a welcoming luxurious environment. I know we’ll be back soon.
Martin J. NicolasMartin J. Nicolas
18:50 20 Aug 23
Had a great stay at this hotel for a short work trip. Incredible staff and the overall cleanliness of the rooms and the hotel in general was over the top! Area is buzzing with a lot of good restaurants and luxury retail stores just a walk away, as well as walking distance from other touristy attractions. Would 100% book a stay again if I ever come back to Chicago!
Tiffany OnhaizerTiffany Onhaizer
19:22 18 Aug 23
The hotel is gorgeous, comfortable and clean. The rooftop deck/pool area was top notch. The room service was mid, but I would stay her again because the service level is unmatched. Kristopher, in particular, went above and beyond expected service standards and delivered a warm and gracious vibe.
Paul MeyerPaul Meyer
20:31 11 Jun 23
I stayed here 5 days/nights in June '23. Very nice hotel with great views on the lakeside. Rooms are very clean and modern with great minibar. Bedding is comfortable and plush. The room lighting is incredible.Be careful when exiting the elevator on the hotel floors as the corridor walls and couffered ceiling is striped and may be disorienting.
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